Refund and Return Policy: Once a purchase of SILENZE is made, it is considered final. We do not offer refunds or accept returns for any reason, including but not limited to a change of mind, dissatisfaction with the product, or inability to use the product.

Exceptions: We understand that certain circumstances may warrant exceptions to this policy. Exceptions may be considered under the following circumstances:

  1. Product Defects: If SILENZE is materially defective upon receipt, customers may be eligible for a replacement or alternative solution. Please contact our customer support team within 48 hours of receiving the product to report any defects.
  2. Legal Obligations: Refunds or returns may be provided if applicable laws or regulations require.

Requesting Exceptions: Customers seeking exceptions to the “No Refunds, No Returns” policy must submit a formal request outlining their circumstances. Requests will be reviewed on a case-by-case basis, and decisions will be at the sole discretion of SILENZE.

Contact Information: For inquiries regarding our refund and return policy or to request an exception, please contact our customer support team at silenze@silenze.hiphop.

Changes to Policy: SILENZE reserves the right to modify or update this refund and return policy at any time. Any changes will be effective immediately upon posting the revised policy on our website or platform.

Acceptance: By purchasing items from SILENZE, you acknowledge that you have read, understood, and agreed to abide by the terms of this “No Refunds, No Returns” policy.